Sally and Dave Dawe, Harbour View, Portloe
We are pleased to say that we have enjoyed a very favourable experience with Keith Pascoe and his team at A1 Complete Builders. We used A1 on the extensive renovation of our seventeenth century cottage in the very centre of Portloe, which is a conservation area.
Portloe is a small village, with many interested neighbours and one particularly objectionable one. We are also right beside the busy Lugger Hotel, Keith handled all people, including council inspectors professionally and diplomatically and always seemed to calm any situation rather than antagonise it.
We didn’t have detailed plans or drawings to work with, and Keith was very good in discussions with ideas and suggestions, but did not impose these against our will. Any unexpected snags were quickly highlighted and solutions found. We live many miles away near Windsor, and expected to have to visit many more times, than we did during the works. Keith, or Barry from the office, kept us up to date with phone calls and emails, often sending photographs to show progress or to confirm a detail.
A1’s own dedicated workforce were always polite and genuinely interested in their work. Keith has good relations with, and introduced many professional specialist tradesmen for example plumbers, electrician and a lead worker.
We were very pleased with the obvious quality of hidden construction works, and the care taken with lime pointing and rendering to stonework and other details. The final result is superb, and this is highlighted by the first class decorating and painting completed by A1.
A1 were not the cheapest or dearest quote we had. However, their sheer enthusiasm put them firmly in mind.. Of course we had alterations and extras, and these were always priced as we went. We thought A1 were very fair, and gave given good value for money. All stage accounts were simply set-out and detailed to show how the money was being spent. There were no nasty shocks when the final bill arrived, and we paid in full without second thought.
As usual, there have been a couple of snags since finishing and A1 have been quick to respond and sort things out.
We are very happy with the service received from A1, and will look to use them for any future works.
If you are seriously thinking of going ahead with your project, please give us a call or pop over and see their fantastic work.